The One

Shipping Policy

Please allow 3 to 5 business days for processing and shipping of your order. All domestic orders are shipped via FedEx, UPS, or USPS, while international orders are shipped through DHL or USPS International. 

Please note, we do not process or ship orders on weekends, except for special holidays such as Christmas, Valentine’s Day, or Mother’s Day.

Overnight Shipping with FedEx, UPS, and USPS 
For orders placed with overnight shipping on Fridays, please be aware that the delivery will occur on the next business day, which is Monday.

Domestic (US) orders
Once your order has been shipped, you will receive an email or text message (carrier or data rates may apply) with your tracking number. Once you receive a tracking number please allow up to 24 hours for it to enter the carrier’s system and update; once the tracking is updated you will be able to see shipment status and history. Packages will be delivered Monday to Saturday (if Saturday delivery is selected).

International orders
Orders are shipped via DHL or USPS International and the cost is calculated at checkout and varies between item(s) purchased and destination. Scentiment does not charge or cover customs duties fees and taxes. A customs tax is a tariff or tax imposed on goods imported into the foreign country charged by that country and not Scentiment.

International customs
You are responsible to know the import regulations for your country. Please research to ensure that our products are legal for importation prior to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer on the off chance that there is an issue. We provide tracking information for all orders so please be diligent and keep track of  your order's progress through the carrier system. We do not have a reship policy. We do assume that all clients are aware of their own country's laws and regulations and therefore you are responsible for dealing with your country's customs. Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue a partial refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less the shipping cost and a 20% restocking fee.

What is rush processing?
Rush processing expedites the fulfillment of your order so it can be verified, tailored to our Scentiment standards, quality checked, packaged, and shipped within 24 hours. For rush processing to be effective, your order must be placed before 1 pm PST (4 pm EST) Monday to Friday. If the above conditions are met and we fail to ship your order within 24 hours, we will refund the rush processing fee in the method of a store credit. The rush processing fee does not affect the actual shipping time in transit. If you need your order quickly, please be sure to select the appropriate shipping method as well.

Change of address
The shipping address can only be changed if the order has not been fulfilled. If the order has been fulfilled, we advise reaching out to the shipping carrier for an alternate delivery address.

Order cancellation
Due to the fast nature of our supply chain and logistics, our warehouse team will begin working on your order right away. For this reason, we're unable to accept any order cancellations.

Our commitment
We strive to uphold the highest level of quality customer care. It is our ultimate goal at Scentiment to create life-long customers and will do everything in our power to ensure that your experience with us is one that makes you comfortable and confident to shop again.

Package Protection
Package protection is offered as an additional item at checkout to protect your order against the following issues:

Scentiment Return & Refund Policy

At Scentiment, we are committed to ensuring that you love your purchase. If you need to make a return, exchange, or cancellation, we’re here to help with a simple and transparent process.

Order Cancellation Policy

We understand that sometimes plans change! If you need to cancel your order, please review the conditions below:

When You Can Cancel Your Order

You may request a cancellation if:

• Your order has not yet been processed for shipping.
• The order status in your account shows as "Pending" or "Awaiting Fulfillment."

When Cancellation Is Not Possible

We are unable to cancel your order if:

• It has already entered processing at our warehouse.
• The order status shows "Processing" or "Fulfilled."
• The order has been shipped.

How to Request a cancellation

If your order meets the criteria for cancellation, please contact our Customer Support Team at support@scentiment.com as soon as possible with your order number. If the order cannot be canceled, we will guide you through our Return & Exchange Policy for alternative solutions.

Return & Exchange Policy

We want you to be fully satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below:

Eligibility for Returns & Exchanges

• You may return or exchange items within 14 days of delivery.
• Items must be unused, sealed, and in their original packaging.
• All return and exchange requests are subject to review, and we may require supporting images or videos for verification.

How to Initiate a Return or Exchange

Contact our Customer Support Team at support@scentiment.com with your order details. We’ll review your request and provide further instructions.

Exchange Options

You can swap your item for any product available on our website. If the exchanged item is:

• Less expensive, we’ll issue store credit for the difference.
• More expensive, we’ll provide instructions on how to cover the price difference.

Diffuser Return Policy

We want you to have a seamless experience with your diffuser. If you need to return it:

• Returns are accepted within 14 days of receiving your diffuser.
• The diffuser must be unused, in its original packaging, and include all original parts and accessories.
• If returned unused, we will issue a full refund.
• If used, we will issue a store credit (gift card) instead of a refund.
• Return shipping costs are the responsibility of the customer and are non-refundable.
  
  

Subscription Orders
Once a subscription order has been processed, it cannot be canceled. Please refer to our order cancellation policy and return policy if needed.

Damage, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we sincerely apologize. Please contact us at support@scentiment.com immediately with photos of the item, and we will make it right as quickly as possible.

Special Policies

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to return your item within 14 days, no questions asked. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

Non-Refundable Items

• Mystery Gifts: These are final sale and cannot be returned, exchanged, or refunded.
• Package Protection: This is non-refundable.
• Gift Cards: All gift card sales are final.
  Subscription Orders: Once a subscription order has been processed, it cannot be canceled. Please refer to our return policy if needed.
  
  

Refund Process

When to Expect Your Refund

• Once we receive and inspect your return, we will notify you of the approval status.
• Approved refunds are issued to the original payment method within 7 business days.
• If more than 7 business days have passed since your refund was approved, please contact us at support@scentiment.com.

Shipping labels for Returns

• Return shipping costs are the responsibility of the customer.
• Original shipping costs are non-refundable.
• Please allow 10–14 business days for us to process your return or exchange after receiving the item.

Important Notes:

• Securely package your return to prevent damage during transit.
• Scentiment is not responsible for lost or damaged return packages.
• Some returns may be subject to a 30% restocking fee if the item does not meet return criteria.

Need Help?

Our customer support team is happy to assist you! Reach out to us anytime at support@scentiment.com. We appreciate your trust in Scentiment and look forward to serving you!

Scentiment | Elevating Your Scent Experience